Terms & Condition
1. Flower arrangements shown on our website are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.
2. If ordered flowers/cake/fruits/sweets are not available in the respective city or town, we shall deliver available best quality flowers/cake/fruits/sweets of equal value according to our substitution policy.
3. Bakeries for Fresh Baked Cakes open at around 10:30 am and hence deliveries for the same shall happen after that time. In exceptional cases, on customers request, we may buy the cake a day prior to delivery and keep it in refrigerator for early delivery but we would not advise this.
4. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
5. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery / non delivery.
6.The delivery charges within the city are free. However, for some off locations which are out of city limits or for some remote location in town or villages, we may send a link to you for payment of this extra delivery charge, if required. Your order will be on hold till we receive any update from you and if we do not hear from you in 5 days - we will cancel your order and refund the amount and inform the same to you via email
7.In case no delivery date is mentioned with the order, we may assume it to be for same day and shall process and dispatch the order within 24 hrs.
8.For any hand delivered perishable item like flowers or cakes we may call up the recipient to take appointment for delivery or in exceptional cases, to ask for locations landmarks to carry out the delivery. However, in case, the recipient or any of his representative is not there to collect at the time of delivery, we shall treat the order as delivered. Also, in case due to some personal reason a recipient refuses to accept the delivery, we shall regard the order as delivered and no refund shall be processed for the same.
9.The web prices of the products which are having MRP, includes costs of our services, delivery and online transactions cost and due to technical restrictions are not shown separately.
10.In case any Octroi or similar Charges is levied by the state of the recipient, it has to be borne by the consignee.
11.In case any charge is levied by any country for any international order, such as duties or taxes as per the custom department of the recipient’s country, it will have to be borne by the customer itself and we shall not be liable for any non-delivery in such cases.
12. The owners of the site retain the right to refuse any order unconditionally.
* For Fresh Flowers/ Express Deliveries (Same Day Delivery)
1. We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 9 am to 8 pm on the given date.
2. Orders received till 4 pm IST will be delivered on same day unless delivery date is mentioned.
3. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
4. We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
o Delivery not done due to wrong address.
o Recipient not available.
o Premises locked.
o Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
o Recipient refused the products.
o Delivered the product at the Gate/ Reception/ Neighbor.
5. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
6. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
7. No change in instructions can be entertained before 2 working hours of the date of delivery and acknowledged by our Customer support team.
8. Proof of delivery will be provided in case of any dispute in delivery.
9. For non-perishable commodities, respective brand owners will be responsible for the quality of product.
10. While placing an order, please provide us with the following information for delivery at Hotel / Hospital
o Hotel :
§ Full address of the hotel.
§ Room No.
§ Telephone number of the hotel.
§ Name of Tour company, if applicable.
o Hospital :
§ Full address of the hospital.
§ Ward number or name.
§ Home address of recipient with phone number.
11. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
12. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.
* For Midnight Deliveries
- Delivery will be made between 10.30 pm to 12.15 am on mentioned / asked delivery date we deliver on Sundays and Holidays.
- We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
o Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
o The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
o Orders received till 4 pm would be only accepted and delivered.
o The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
o In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
o In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet next day in the same city , details of which is available with our customer support numbers.
o We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.
o Proof of delivery will be provided in case of any dispute in delivery.